Dear visitor,

This is the upgraded NileDutch website. We have listened to your needs and restructured our website. We hope you will enjoy using our improved website.

Regards,
The NileDutch team

NileDutch Procedures

Although we are constantly doing our best to care for and deliver all cargo in good condition, sometimes things do go wrong. In the event of loss or damage to your cargo, these procedures will guide you to set up a claim, answer most of your questions and also to minimize the risk of loss or damage.

 

Verified Gross Mass

MANDATORY WEIGHING OF PACKED CONTAINERS

In order to avoid safety problems at sea and ashore arising from container shipments that have incorrect weight declarations, the International Maritime Organization (IMO) adopted new regulations regarding the mandatory container gross weight verification also called the “Verified Gross Mass” (VGM) of the container.

This new regulation will entail that, as from July 1st 2016, the shipper is required to verify and communicate the gross weight of the packed container, before the container can be loaded on board a ship.

The shipper may obtain the verified gross mass of a packed container following one of the following prescribed methods:

Method 1 - Weighing

After the container has been completely packed and sealed, the container is weighed, either by the shipper or by a third party acting on behalf of the shipper.

Method 2 - Calculating

  • All cargo items, packing material, lashing material and eventual other may be weighed separately and must be added to the Tare of the container as per the CSC plate.
  • This method however is subject to certification and approval by the competent authority in the state in which the packing and sealing of the container is completed.

Note: Regardless of what method is used, the weighing equipment used must meet the applicable accuracy standards and requirement of the state in which the equipment is being used.

SOLAS requires that the VGM information is submitted sufficiently in advance of vessel loading to be used in the preparation of the ship stowage plan. For NileDutch this deadline will generally fall 24 hours before vessel arrival, but may vary depending on the arrival time of the vessel and other factors.

A packed container, for which the verified gross mass has not been obtained will not be loaded on the vessel.

Find details regarding container dimensions

VGM overview

Get a brief overview of VGM in NileDutch

VGM Submission template

Download the 'NileDutch VGM submission template'.

Claim procedures

Download the NileDutch Claim procedures document

NileDutch Africa Line

Legal Notice

These terms and conditions may be revised without notice from time to time. By accessing this website, you acknowledge and accept the following terms and conditions or any revisions thereof. Please do not access this website if you do not fully agree with the terms and conditions.

Warranties and exclusion of liabilities

While care has been taken in ensuring the correctness of information, statements, text, articles, data, images, screens, web pages and other materials contained and appearing in this website (hereinafter referred to as "the MATERIALS"), NileDutch Africa Line, its subsidiaries and related corporations and its or their directors, officers and employees (hereinafter referred to as "We") make no representations, guarantees or warranties as to the accuracy, reliability, quality, truth, suitability and completeness of the said MATERIALS. We reserve the right to add, delete or make any changes to the MATERIALS without prior notice.

We cannot accept any liability for inaccuracies or omissions in this website. We further disclaim all liabilities whatsoever for any direct, indirect, special or consequential loss or damages howsoever resulting directly or indirectly from the access to or the use of this website and the reliance on the MATERIALS contained herein. Any decisions made by you based on the MATERIALS are your sole responsibility.

This website also may contain information provided by third parties and we make no representation or warranty regarding the said third parties' information.

We do not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this website or the server that makes it available will be free of viruses or other harmful elements.

Restrictions on use

The MATERIALS contained in this website are protected by Dutch copyright laws and international treaties and intellectual property laws. All rights are reserved. Unless otherwise noted, the MATERIALS appearing on this website are the exclusive property of NileDutch Africa Line or others as indicated. You are permitted to access this website and copy information as is reasonable from this website for personal, non-profit or educational use only, provided that each page includes any copyright or trade mark notice or attribution as they appear on the pages copied. The MATERIALS may not otherwise be copied, displayed, distributed, downloaded, licensed, modified, published, reposted, reproduced, reused, resold, transmitted, used to create a derivative work or otherwise used for public or commercial purposes.

Trade mark

The word "NileDutch" and the NileDutch logo ( the "NileDutch Africa Line House Marks") are registered trade marks and service marks of NileDutch Africa Line. In addition, the trademarks of our subsidiaries, related corporations or business partners may also appear on this website. You are not permitted to display or use in any manner the NileDutch Africa Line House Marks or the other trademarks and service marks appearing on this website without specific prior written permission.

Linking and framing

Any other website that is accessible and linked to this website may not necessarily be under our control. We are not responsible for the contents of any linked site or any link contained in the linked site, or any change or update to the information contained in such sites. We cannot accept any liability in connection with any such sites or links. You are responsible for viewing and abiding by the privacy statements and the terms of use posted on any of the linked sites. We provide the linked sites to you only as a convenience and the inclusion of any such link to this website does not necessarily imply our endorsement of the site, the entity operating such site or any product or service of that organisation. You may not frame this website nor link to a page other than the home page without obtaining express permission. All requests for permission together with the details of the URL(s) of the web page(s) from which you are proposing to link to this website should be directed to:

Communications department
communications@niledutch.com

NileDutch (Rotterdam)
Westblaak 95
3012 KG Rotterdam
The Netherlands

We are not obliged to grant you permission and we reserve the right to withdraw our permission for you to link to this website.

Privacy

We honour your privacy as a user of our website. We undertake that personally identifiable information submitted to us will not be traded, sold or rented to companies outside NileDutch Africa Line. Your name and personal information shall only be used for correspondence purposes.

Submission of information

Whilst any personally identifiable information would be protected under our privacy provisions above, any other information which you send and provide to us through this website will be deemed to be information which are non-confidential and that we are granted a royalty-free, unrestricted and irrevocable licence to use the information for any purpose as we see fit. You are strictly prohibited from posting or transmitting to or from this website any information which are unlawful, defamatory, threatening, obscene, pornographic or profane in nature or that which may give rise to any criminal or civil liability.

Personal data


On our website, we may collect information about name, postal address, email address, other contact information, age, interests, gender, IP addresses and other personal data. Our website is intended for a general audience, and NileDutch Africa Line does not knowingly collect personal data about any person under the age of 18 years.

We process personal data for the following purposes:

  • Provision of NileDutch Africa Line services and products and to accommodate your requests and inquiries;
  • Provision of newsletters offered by NileDutch Africa Line;
  • The purposes listed in the below cookie section.

As a global organization, NileDutch Africa Line may transfer personal data collected by us on an aggregated or individual level to various divisions, subsidiaries, joint ventures and affiliated companies of NileDutch Africa Line around the world located inside or outside the European Economic Area for the purposes stated above, as well to data processors outside of NileDutch Africa Line for storage and service purposes. Personal data will not be disclosed to anyone outside NileDutch Africa Line without your consent unless permitted or required under applicable legislation. We delete or anonymize your personal data when it is no longer needed for the purposes for which it was collected and subsequently processed. If you have submitted personal data to us, e.g. when registering for a newsletter, you enjoy certain rights to access and rectify data, however, subject to certain legal limitations. We have implemented appropriate organizational and technical security measures to protect your personal data. We store personal data on servers with limited access located in secured facilities, and our security measures are evaluated on an ongoing basis. The servers are protected by anti-virus software and firewalls, among other measures.

Cookies


Our websites use cookies. A cookie is a small text file, which is stored on your computer in order to recognize your computer at recurring visits. The cookie may transmit information via your browser with a purpose of authenticating or identifying the computer (via e.g. the IP address) or the user. Cookies may contain information such as registration data and user preferences. When a server receives a request from a computer which stores a cookie from the website, the server is able to use the information stored in the cookie in combination with the information stored on the server. A cookie cannot collect information from your computer and cannot carry any virus or otherwise damage files. The following third parties store the following cookies on this website: Google Analytics (provided by Google Inc.) to enable us a) to perform statistical analyses of e.g. number of visitors, information on gender, age, location, interests and the like to learn about our visitors and b) to improve the website friendliness and usability, e.g. on the basis of website traffic measurements. Addthis (provided by AddThis, Inc.) to enable the visitors of our website to use social media features, like sharing, sending or recommending pages to others. Youtube (provided by YouTube LLC.) to store session preferences (e.g. language) and suggest other content based on your previous uses (only activated when you are logged in to Youtube when visiting our website and only when clicking the YouTube button). Facebook (provided by Facebook, Inc.) to identify users logged in to Facebook for the purpose of sharing content on Facebook (only when you are logged in to Facebook when visiting our website and only when clicking the Facebook button) LinkedIn (provided by LinkedIn Corp.) to enable the “follow” and “share” features of LinkedIn (only when you are logged in to LinkedIn when visiting our website and only when clicking the LinkedIn button). Quadia (provided by Quadia to stream NileDutch videos). This list of third parties should not be considered complete and can change without notice. You may delete cookies if you no longer wish to store them on your computer. However, please note that the high quality of our website may be reduced as a consequence thereof.

Governing Law

Your use of this website and the operation of the terms and conditions contained herein shall be governed in accordance with the laws of the Netherlands. Any dispute arising out of or in relation to this website, including these terms and conditions shall be subject to the exclusive jurisdiction of the Dutch courts. By viewing the NileDutch Africa Line website, you will agree with these terms and conditions.

MPV & Breakbulk

Download our Quotation Terms

Download our Booking Terms

Contact us in case of questions

Contact your local NileDutch office for assistance or help.